At Royal Leather, we are dedicated to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, our refund and return policy is here to assist you.
1. Items must be unused, in their original condition, and with all tags attached.
2. Returns must be initiated within 15 days of the delivery date.
1. Custom-made or personalized items.
2. Items marked as final sale.
3. Products damaged due to misuse, improper care, or normal wear and tear.
1. Contact our customer service team at [contact email/phone number] within 15 days of receiving your order.
2. Provide your order number and reason for the return.
1. Pack the item securely in its original packaging, including all accessories, tags, and documentation.
2. Include the return authorization number provided by our customer service team.
1. Send the package to the address provided by our customer service team.
2. We recommend using a trackable shipping service to ensure your return reaches us safely.
Once we receive your return, our team will inspect the item to ensure it meets the return conditions.
Approved returns will be refunded to your original payment method within 7-10 business days of receipt.
Items returned after 15 days or not meeting our return conditions will not be eligible for a refund.
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.
Please note that items marked as final sale cannot be returned or refunded.
